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How long will it take to get my order?

Generally we quote 7-10 working days for delivery assuming that the product is in stock, however if you need your order quicker please feel free to give us a call and we will try and help in any way we can.

When do my finance repayments start?

Your finance payments start approximately 30 days after you have taken delivery of your order.

I have applied for finance, can I pay the balance of my credit early?

Yes, with any of our finance options you can pay off the remaining credit at any time during the period of the loan without any penalties.

Is delivery free?

Yes, on all orders over £250, as long as you reside in mainland UK, with the exception of the beautiful but not very easy to get to, Highlands & Islands of Scotland.

Do you offer a furniture assembly service?

Yes. Our optional assembly service, which includes removal of unwanted packaging and positioning your purchase where you want it, is available at a cost of £99.  As we need to deliver your items using our own transport, if you opt for the White Glove service, delivery may be delayed slightly whilst we build a delivery run.

I don't want credit or finance - how else can I pay?

No problem - if you would prefer not to take up the interest free credit offer you can pay by debit card or by most major credit cards online or over the phone by calling us on: 01200 444488 Payments made by cash are only permitted in-store please note that we no longer accept personal cheques in store.

Can I specify an alternate delivery address?

Of course, however we do also need to take and confirm the address to which your card is registered (the Invoice address) for the order to be processed.  If you place your order online, we may contact you to confirm the order and check some security questions.

I want to order furniture for delivery to a shipper (who will export the furniture for me) - is this possible?

We work with a group of different shipping companies and are able to source very competitive quotes for overseas shipping.  If you prefer to make your own arrangements, we are happy to deliver to your chosen shipper.  Please be aware that we require payment by BACS or Bank Transfer for all orders being shipped overseas (not Credit/Debit card).  Please note also, that any product warranty is valid ONLY within the UK

What if I want to return something?

Under the distance selling regulations (2014) you are entitled to return goods purchased online if you decide to so do.  Please note that return carriage is charged at £79 per consignment and is payable by the customer.  any goods returned to us must be in their original packaging and in a resalable condition.

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