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Terms & Conditions

TERMS & CONDITIONS - Definitions

For the purpose of these Terms and Conditions, the following definitions shall apply:

‘Us’, ‘We’, ‘Our’, Shackletons Garden Centre Limited, hereafter referred to as SGCL ‘You’, ‘Your’, The Customer of Shackletons Garden Centre Ltd, user of www.shackletonslifestyle.co.uk ‘The website’, ‘website’ shackletonslifestyle.co.uk

Introduction

Please read these Terms & Conditions carefully before using this website, which is operated by Shackletons Garden Centre Limited, Clitheroe Road, Chatburn, Lancashire. BB7 4JY (Reg No. 4303803). By accessing our website, you consent to being legally bound by these Terms and Conditions. You must be eighteen years old to use this website. If you are under eighteen you may only use this website in conjunction with, and under the supervision of a parent or guardian.

Username & Password

You must choose a username and password during registration in order to purchase goods on this website. You are responsible for all actions taken under that username and password, and shall only use the site under your own username and password. You must make every effort to keep your password safe, and should not disclose it to anyone. If you suspect that anyone else is aware of your password, you must change it without delay. You may not transfer or sell your username to anybody, nor permit either directly or indirectly, anyone to use your username or password. If there are any changes in the details supplied by you, it is your responsibility to update this information on the website.

Pricing

All products offered for sale on this website are shown inclusive of VAT (at the current rate), and are displayed and charged in £GBP. We will always try to ensure that the prices shown on the website are accurate, but in the unlikely event of an error occurring, we will contact you to give you the option of re-confirming the purchase at the correct price. If we are unable to contact you, the order shall be deemed as being cancelled.

Ordering

When you place an order for a product listed on our website, you are agreeing to purchase it subject to these Terms & Conditions. We will send you an e-mail to confirm that we have received your order, although this does not necessarily mean that we will be able to meet your order and we reserve the right to cancel an order at any time without giving a reason. If the product is not available, we will let you know when we expect to be able to complete your order by e-mail. All new orders are deemed as individual.  For the avoidance of doubt, order acceptance and completion of the contract will take place on the despatch of the products you have ordered.

Payment

Payment for goods purchased on the website will be by credit card (MasterCard, Visa Credit) or debit card (Visa Debit, Maestro (Domestic), UK Visa Electron, Maestro, JCB), and will be debited on the day of order by SGCL.  To ensure that online shopping is secure your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet. Your card issuer may also conduct security checks to ensure it is you making the order.

Delivery and shipping information

Delivery times are dependant on the product ordered as certain products may be shipped directly from our suppliers. We ship on a three-day service for small items, and a 7-10 working day service for larger/bulky items where we may have to use a specialised carrier service. Orders for delivery to outlying addresses (certain parts of Scotland, Wales, Devon & Cornwall) may take longer to deliver please contact us PRIOR to placing your order if you wish to know the delivery service we will use for your order. 

You will be notified automatically of any delivery costs that may apply before you submit your credit/debit card details based on the shipping address that you have supplied. Please note that we require a signature upon delivery of your order, and that we cannot deliver to multiple/alternative addresses in the event of you not being able to take delivery at your primary delivery address as stated on the order.

You must check the goods and record on the carriers manifest if there is any damage to packaging failure to record any damage will result in subsequent claims for damaged goods being refused.

Free Delivery Service - What you need to know

Delivery of furniture is free to mainland UK addresses (except for AB, DD, FK, IV, KW, KY, PA, PH, PO30-PO41 postcode districts) on orders over £250.  Order values less than £250 will have delivery charged at £9.95.

Orders going to the above postcode districts will have carriage charged at £99 for orders less than £1000 in value, and £50 for order values above £1001

Please be advised that the free delivery service we use is a kerbside only pallet delivery and the pallet couriers are not insured to bring the goods onto your property/driveway. The pallet courier will contact you directly to discuss the delivery slot once they receive the goods into their delivery depot and you will receive an email from us to let you know the furniture has been collected from our warehouse by the courier. The courier will then call you to arrange a delivery slot once the goods reach your local delivery depot (typically 2-3 working days after collection from our warehouse). Please keep an eye out for telephone calls from unknown numbers trying to call you after you receive the dispatch email from us as it will likely be the couriers trying to contact you to discuss delivery.

Please be aware that the pallet couriers are a separate company to ourselves and any issues with delivery slots (not being able to take the offered delivery slot or if you're unavailable on delivery day for any reason) must be discussed with the couriers directly as we are unable to change delivery slots from our end. the pallet courier EFS can be reached on 01282 415454 and they will require your delivery address and delivery consignment number to assist with your delivery which we will provide in the email we send you once the couriers collect the goods from us.

The pallet couriers use a medium sized lorry to deliver furniture so please ensure that there is adequate access for the vehicle to reach your address, the general rule is that if a bin wagon can reach your address then our pallet courier should have no problems delivering to you. If you believe there might be access issues for the couriers to your address then please give us a call on 01200 444488 before placing your order to discuss and we will look into alternative delivery methods that best suit you.

Goods delivered on pallets will usually require light assembly once they arrive and there are instructions and tools provided inside the boxes to carry out assembly. If you are unsure about assembly or unable to assemble the goods for any reason then we recommend to contact us before delivery to explore alternative delivery methods or to contact someone who can assemble the goods competently for you.

Here at shackletons we recycle our cardboard packaging and use this to wrap up our pallets to protect items from transit damage, this may mean that you receive a pallet with what appears to be a different product inside to what you have ordered but please be assured this is just recycled cardboard and we make every effort to thoroughly check all our pallets before dispatch to ensure we have sent the correct products. Please make sure to inspect the pallet upon arrival to confirm the goods are correct, if a pallet is refused by yourself and the goods inside the pallet packaging are correct you will be charged a re-delivery fee of £55 per pallet.

White Glove Assembly Service

The White Glove Assembly Service is our optional on-site Assembly service and is charged at £99. This service includes the couriers delivering the goods to your address, assembling the full set of furniture and disposing of any packaging so you can enjoy the furniture straight away without any of the hassle!

Please be aware that selecting the white glove service may alter the delivery time frame as this services depends on where our couriers are heading at any given time. We will always aim to schedule delivery for within 2 weeks of the order being placed, there may be rare occasions where we are unable to meet this deadline but we would always call to let you know if this is the case.

We will contact you directly to organise your delivery slot directly if the white glove service is selected, if you would like to select the white glove service please give us a call on 01200 444488 to discuss as we would need to enter the delivery information manually onto our system and include any delivery notes and instructions for the drivers that you may have.

We usually offer a delivery window of around 4 hours on the day of delivery and our couriers will always call you on the day when they are about half an hour away so you know exactly when your slot will be.

Please ensure their is adequate access for our couriers on the day of delivery and any areas that our couriers will be assembling the furniture in have been fully cleared as this helps our couriers operate a more efficient service for you.

Our couriers are not permitted to move or remove any old furniture sets that you may have as they are only insured to deliver and assemble the furniture purchased through ourselves. If you would like any old furniture removing please consider contacting local charities who will come and collect the furniture for you and the money made also goes towards good causes.

Can I track my order?

We will contact you to keep you updated on the progress of your order via email or telephone but please don't hesitate to contact our delivery team on 01200 444585 for an update at any time

Can I choose the time of delivery?

Our Pallet delivery couriers only offer full day delivery slots (9am-6pm) unless otherwise specified by us and we typically offer a 4 hour window for our white glove delivery service. With the white glove service we will call you on the day half an hour before we arrive to confirm our exact time of arrival. with the white glove service we will always contact you in advance to organise your delivery slot and we will not show up unannounced without booking in with you first.

How long does delivery take after placing my order?

We aim to deliver all our sets within 10 working days but a member of our delivery team will contact you to let you know the expected delivery date. please be aware that all furniture ordered via the finance method cannot be delivered for 14 days, please call us on 01200 444585 for more information

Do you deliver at weekends?

Our free delivery service does not include weekend deliveries but we are able to upgrade the service for you, please contact us on 01200 444585 and we can retrieve a quote for you.

The white glove courier service is unavailable for weekend deliveries as the couriers only operate Monday-Friday and we are unable to quote for weekend deliveries using this method.

Extra Information

Please be aware that any orders placed using the finance payment method cannot be delivered until 14 days after the purchase is made, if you would like more info please call us on 01200 444488

We are able to ship to the Channel Islands - please contact us on 01200 444585 to discuss.

We cannot be held accountable for any delays with courier companies as they are external to us but we will try our absolute best to rectify any problems that may arise.

If there are any further questions you may have about delivery you can contact our home delivery team on 01200 444585 and a member of the team will be happy to assist you with any enquiries

Refunds / Returns Policy

It is necessary for you to contact us in advance to obtain a Goods Returns Number goods sent back without a Goods Returns Number will not be credited. If you decide to return an item because you don’t like it, you may return it to us at your own cost, alternately, we can arrange collection by our own carrier, at a cost of £85 per consignment this is purely to cover the cost of fuel and the drivers time.   A restocking fee of 25% will be payable which we will deduct from your refund.

We try to select and package the products as carefully as possible to ensure they arrive in good condition, however if a product arrives damaged, faulty or with defects we will replace if free of charge, or provide a full refund (as appropriate). In this case, you MUST contact us within 3 working days if a product arrives damaged, so that we can issue a Goods Returns Note, whereupon the faulty goods can be returned with the original dispatch note.

Certain goods are excluded from this returns policy, such as food/perishable items, paint, personalised products (e.g. engraved items), certain items of jewellery, seasonal (e.g. Christmas/Easter) products and those products that have been made to order. As many products listed on our site are manufactured from natural products (timber, slate, granite, marble, etc) you must be aware that natural variations and colour and finish must be expected, and are not regarded as faults. These items cannot be returned unless they are faulty a Goods Returns Number will still be required. We will make the refund directly to the card that was used to place the original order (excluding P&P), and regret that we are unable to refund to an alternate card. Where we offer a refund for a product that has been ordered and we are then unable to supply, we shall not be liable for any consequential loss that may arise in relation to the order. This does not affect your statutory rights.

Returns Address

Shackletons Home and Garden, Unit 1 Brookside Industrial Estate, Taylor Street, Clitheroe, Lancashire. BB7 1NL

Build Service & Free Delivery

We offer Free Delivery & Build Service on selected lines please note that this offer is limited to mainland UK, and certain outlying geographical locations are excluded (e.g. Scotland past Edinburgh/Glasgow, Cornwall, certain parts of Wales) please contact us prior to ordering if you live in an outlying area and we will be able to confirm whether we are able to offer the free Deliver & Build Service at your address.

General Information

All sizes and dimensions shown on the website are approximate, if you require clarification of any information, please contact us. Unless specifically stated otherwise, certain products may require some simple home assembly. SGCL shall insure ordered products at their full retail value whilst being delivered to you. Please check delivered products on receipt, as we will not cover any subsequent loss or damage.

Because of the nature of the Internet SGCL provides and maintains shackletonslifestyle.co.uk on an ‘as is’ and ‘as available’ basis, and makes no promise that there will be continued and uninterrupted use of the site. We are not responsible if we are unable to provide our service for any reason beyond our control.

This website may contain links to other websites, which are not under the control of SGCL and are not maintained by SGCL these links may be provided for your convenience and we are not responsible for the content or function of these sites.

Please ensure that you read any instructions, manuals or user documentation supplied with your product SGCL is not involved in the manufacture of products and as such can offer no advice on their usage or operation.

SGCL will not be liable in any amount for failure to perform any obligation under this agreement, if such a failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation internet outages, communications outages, fire, flood, act of God, war of civil commotion.

Subject to the aforesaid, to the maximum amount permitted by law, SGCL excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect, or consequential loss, whether or not such arises out of any problem you notify to SGCL and SGCL shall have no liability to pay any money or compensation, including without limitation, all liability in relation to;

  • any incorrect or inaccurate information on the website
  • any interruptions to or delays in updating the website.

any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. the availability, quality, content or nature of any of the other sites that are on the internet that SGCL link into, which are owned and operated by third parties (external sites) and websites that are located on or through any external site nor for any transactions involving external sites (including as to ‘cookies’, personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or Webmaster for these sites if you have any concerns regarding such links, web site or transactions.

SGCL may change or withdraw any part of its website at any time, or may refuse you access to the website at any time if we consider it necessary, we may also terminate this agreement and immediately remove, cancel, or suspend access to and use of the website upon any breach of these Terms & Conditions whatsoever.

 

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